- 124/7 support via our Alarm Receiving Centre (ARC)
- 2ASIAL certified Grade A1 Alarm Receiving Centre (ARC)
- 399.95% response rate under 60 seconds
1
Get connected to support instantly, no matter where you are
99.95% response rate under 60 seconds
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The most modern and capable security systems available
Valour Security Services partner
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No time differences, they know the landscape
24/7 in-country operators
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The highest level of certification available for a receiving centre
ASIAL Certified Grade A1 Alarm Receiving Centre
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Emergency services can be on the way within minutes
Direct line of communications to emergency services
- 1Other devices only provide outdoor GPS location tracking
- 2The only full service personal safety device company in Australia
- 3Other companies use international ARC’s, whose operators are not familiar with the landscape
Press and hold, pull, or drop your device
An alert will be raised to our Alarm Receiving Centre
Operator accesses device information: details, employer, contacts, and instructions
Operator listens in, assesses the situation, responses appropriately
Emergency services are dispatched (if required) to your GPS tracked location
Help is on the way!
1
What happens when an alert is activated?
A call is made from the SafeTCard device to our 24/7 Alarm Receiving Centre. The operator can access any information associated with the device (e.g. user details, employer, escalation contacts, instructions etc.) and hear what is occurring in the device's surroundings. The operator listens, assesses the situation, and responds appropriately, including dispatching emergency services if required. All audio is recorded at the Alarm Receiving Centre and can be released upon Police request. The device will also communicate with GPS for your location*. *GPS location may not be obtained if alert is activated indoors, Yellow Voice feature can be used if not at a fixed site.
2
How do I activate an alert?
Alerts can be activated by pressing a button (red alert), pulling the lanyard to release a pin (rip alert), or if the device is (dropped from approximately chest height), the alert will activate automatically (incapacitation alert).
3
What quality management systems does SafeTCard have in place?
SafeTCard Australia is ISO9001/2015 Compliant, meeting all Australian and International Government Quality Assurance (QA) requirements.
4
Can you tell me more about the ARC?
SafeTCard devices are supported by our Brisbane Monitoring Centre, certified under ASIAL ‘Australian Standard 22.01.2-2004’ and certified at the highest level of Grade A1 (this ensures timely responses to all alarm activations with a 99.95% response rate under 60 seconds). Regular independent audits and certifications maintain our high service standards. Trusted by governments and other high-security organisations, SafeTCard is fully compliant with Government Privacy Laws and Requirements.
5
What kind of ongoing support is available?
SafeTCard offers comprehensive support throughout the life of our contract with you through a dedicated support team.
6
What training is available?
We offer a learner-directed online training platform which can be accessed at any time. Staff will watch a series of videos and complete activities using their device. A SCORM file can also be added to your internal Learning Management Systems.
7
Can SafeTCard devices be shared?
Yes, all security and safety devices can be allocated to individuals or shared. Users can be individual names, titles, or locations.
8
Are staff being tracked?
No, the GPS location attempt only commences on alert activation.
Still curious? Our team can help.
