A call is made from the SafeTCard device to our 24/7 Alarm Receiving Centre (ARC). The operator can access any information associated with the device (e.g. user details, employer, escalation contacts, instructions etc.) and hear what is occurring in the device’s surroundings. The operator listens, assesses the situation, and responds appropriately, including dispatching emergency services if required. All audio is recorded at the Alarm Receiving Centre and can be released upon Police request. The device will also communicate with GPS and WiFi for your location*. *GPS location may not be obtained if alert is activated indoors, Yellow Voice feature can be used if not at a fixed site.
The red alert (button press), rip alert (lanyard pull), and incapacitation fall alerts work in tandem to allow users better protection to raise an alert where possible or raise an alert automatically if they are unable.
SafeTCard devices are monitored by our AS/NZ Certified Grade A1 24/7 Alarm Receiving Centre (ARC), which is the highest level of certification awarded by Australia’s security peak body, the Australian Security Industry Association Limited (ASIAL). Regular independent audits and certifications maintain our high service standards. Trusted by governments and other high-security organisations, SafeTCard is fully compliant with Government Privacy Laws and Requirements.